Friday, May 08, 2015

How To Manage Telecommuters Effectively

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Lori Kleiman is a Chicago based business expert and author with more than 25 years of experience advising companies on HR issues. Lori has a master’s degree in human resources, has been certified as Senior Professional in Human Resources (SPHR) by the HR Certification Institute and is a member of the National Speakers Association.

Telecommuting and remote work remains a hotly debated topic with high profile supported and defectors alike. How do you personally see this trend develop? Have we hit peak ‘telecommuting’ or will the remote workforce keep growing significantly for the foreseeable future?

LK: I believe that flexible work schedules are essential, but full scale telecommuting can be difficult to maintain. There is no doubt that there is a loss of camaraderie and teamwork with workforces that do not interact on a regular basis. I recommend organizations use telecommuting for those that have earned the trust on an occasional basis as employee needs warrant.

Do you have a simple rule of thumb that determines when telecommuting is a good idea and when it’s likely to negatively affect the company?

LK: Telecommuting can be used in situations where a top performer is called out of town due to family obligations and the talent would be difficult to replace. There are also many cases where clients are located globally, and a robust telecommuting program would allow staff to be located closer to the clients. I find the best solution is a flexible schedule that would require all employees to be in the office during core work hours, but allowed to tele-commute or flex office hours as needed.

What are some legal or regulatory aspects of telecommuting that employers tend to overlook when first letting their employees work from home?

LK: The first issue is with hourly employees. Because it is difficult to track when they are actually working, there could be issues with wage and hour if they claim to have worked longer at home then they are being paid for. We are starting to see some issue with workers compensation when employees work from home. There have actually be cases reported of employees on exercise equipment during a meeting or looking at email, getting hurt and having it approved for a work comp claim.

Recruiting is a key HR aspect for many companies. What recruiting mistakes do you see companies make most often and what are some simple/inexpensive tactics that work best for attracting top talent?

LK: In terms of mistakes made most often, it would be overselling a job or work environment that is not realistic. Paint the picture with candidates of what your organization is really like, and you will attract the top talent for your organization. Two simple recuruitng tactics I like are utilizing my social media network to advise of the opening, and having a robust employee referral program to get their best and brightest contacts

Can you recommend a few HR resources (blogs, books, podcast, etc.) to our readers?

LK: Of course mine! and my new book is coming out mid-June….Taking a SEAT at the table; being a Strategic Executive who is Action oriented and Technologically savvy. Others that I like to watch especially is the work coming out of the University of Michigan by David Ulrich’s team. I also am fascinated with the Harvard Business Review - it’s much more approachable then I ever thought and they consistently feature HR topics. Final resource I love - Executive Book Summaries - there are a few companies now that do them but its a great way to stay on top of what leadership is working on.

Thank you for the interview.

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